Our Customer Promise

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We Promise to Deliver

Fastest Turnaround Time Enabling Faster Time to Hire
Best Candidate Experience Best Applicant Experience
Global Leadership on a Global Platform Largest Global Capabilities
Leadership in Technology Innovation Leading Technology Analytics

As the global leader offering the only truly international solution, we deliver technology, service, support excellence

  • Seamless support through integrated global, national and local account management and customer care
  • International businesses supported by First Advantage subject matter experts, not subcontractors
  • Built-in global compliance combined with personal local expertise

Local Expertise and Network in China

  • Delivered more than 120,000 checks so far for a wide range of multinational firms in China since year 2000
  • Serves out customer with a team of bilingual veteran associates and account managers
  • Set up a strong and wide network with local authorities, from which first-hand information originates
  • Delivered screening services for customer who have candidates from Shanghai, Beijing, Tianjin, Chongqing, Jiangsu, Zhejiang, Guangdong, Guangxi, Liaoning, Shandong, Anhui, Sichuan, Xinjiang, Hubei, Hebei, Heilongjiang, Jilin, Shanxi, etc.

The fastest turnaround time drives quick time-to-hire

  • 90% of screens delivered in 24 hours
    • 90% of Biometrics results within 24 hours
      of receipt from lab
    • 90% of Verifications in less than three days
  • Six Sigma plus strategic process automation for operational excellence
  • Fast fill in of missing information

The best client care promotes our customers’ success

  • Consultative, best practice account management
    and industry-leading customer care
  • Fast, accurate package setup and changes
  • Real-time visibility into case status
  • Simple, concise, accurate billing
  • System availability: 99.5%

Our ground-breaking innovation powers industry-leading value for our customers

  • Enterprise Advantage is the most comprehensive, integrated platform in the screening industry
  • Insight Advantage offers multi-layered analytics
    and drives meaningful insights
  • Case Management provides the industry’s easiest on-demand access to screening cases, workflows and results
  • Rich, robust APIs support fast, easy data access
  • Contractor Advantage helps ensure compliance consistency for screening contractors and vendors
  • The most extensive drug and fingerprint network helps ensure convenience for candidates and recruiters

WeChat Candidate Information Collection System

  • Easy to access and trusted interface for collecting candidate data during the background screening process
  • Reduced over-all TAT when data collection is factored in
  • Innovative and Modern, improves candidate onboarding processes
  • Missing information is faster and easier to correct
  • Reduces intrusive touch points with candidate
  • Quick access to candidate support via WeChat vs. telephone
  • An Effortless Candidate Experience Builds Trust And Loyalty (Removed)
  • Our Ground-Breaking Innovation Powers Industry-Leading Value For Our Customers (retain)